Strategy · HR glossary

Role Design

Role design determines how tasks, responsibilities, authority and relationships are combined into a position. It considers what work needs to be done and how one person can perform it effectively.

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Example

A company separates customer support from account sales after finding that conflicting priorities prevent one combined role from serving either activity well.

What to keep in mind

Check workload, decision rights and handoffs. A role can be clearly documented but still be impractical if it contains incompatible expectations or responsibilities without matching authority.

Role Design

Example

What to keep in mind

Further reading