Strategy · HR glossary

HR Service Catalogue

An HR service catalogue lists the services HR provides, who can use them and how to request support. It may include required information, ownership and expected response arrangements.

By SmallHRTools · How we write definitions

Example

The catalogue explains how to request an employment letter, change personal details or obtain advice about a workplace concern.

What to keep in mind

Use language employees understand and keep the catalogue current. Include clear routes for exceptions and sensitive matters rather than forcing every issue into a standard transactional request.

HR Service Catalogue

Example

What to keep in mind

Further reading